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At Landom.store, customer satisfaction is important to us. However, due to the digital nature of our products, we have a strict refund policy to protect both our customers and our business. Please read carefully before making a purchase.
All sales of digital products are considered final. Once a product is purchased and delivered, we cannot offer refunds or exchanges except in the specific cases listed below.
You may be eligible for a full refund only in the following situations:
Download Issues: You were unable to download the product due to a technical error on our website.
Corrupted or Defective Files: The file is damaged, incomplete, or unusable, and we are unable to provide a corrected version.
Non-Delivery: You did not receive the download link or access to the product after completing payment.
Refunds will not be granted in the following situations:
Change of mind after purchase.
Accidental or mistaken purchase.
Failure to meet system or software requirements.
Lack of knowledge on how to use the product.
Claims made more than 7 days after purchase.
If you believe you are eligible for a refund:
Contact us at 📧 support@landom.store within 7 days of purchase.
Provide proof of purchase (order number, email used at checkout).
Describe the issue and attach any screenshots if necessary.
We will review your request and respond within 5 business days. If approved, your refund will be processed to the original payment method.
Before issuing a refund, we may attempt to resolve the issue by:
Sending you a new copy of the product.
Providing step-by-step technical assistance.
Refunds are only issued if the problem cannot be solved.
For any questions regarding this policy, please contact:
📧 support@landom.store
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