If you believe you are eligible for a refund on a digital product purchased from Landom.store, this guide will walk you through the request process to ensure a smooth and timely resolution.
Steps to Request a Refund
Check Eligibility:
Review the Refund Policy for Digital Products to confirm your situation qualifies for a refund (e.g., download issues, corrupted files, or non-delivery).
Contact Support:
Email support@landom.store with your order number, the email used at checkout, and the product name.
Provide Evidence:
Attach screenshots or any relevant files that demonstrate the issue (e.g., error messages during download or corrupted file contents).
Describe the Problem Clearly:
Include a detailed explanation of what went wrong and any troubleshooting steps you may have tried.
Wait for Review:
Our support team will review your request within 5 business days and respond with the next steps.
What to Expect
Technical Assistance First: We may attempt to resolve the issue by sending a replacement file or guiding you through troubleshooting.
Refund Approval: Refunds are issued only if the problem cannot be solved.
Refund Processing: Once approved, the refund will be returned to the original payment method.
Important Notes
Refund requests must be submitted within 7 days of purchase.
Change-of-mind or accidental purchases are not eligible for refunds.
Keep a copy of your order confirmation email as proof of purchase for reference.
Support Contact
For assistance or to initiate a refund request, contact support@landom.store
No products in the cart.