At Landom.store, we strive to ensure accurate billing for all purchases and subscriptions. This guide explains how to handle and resolve billing errors to secure a refund if necessary.
Common Billing Errors
Duplicate Charges: You may notice the same product or subscription billed more than once.
Incorrect Amounts: Payment may be higher than the advertised price.
Failed Transactions: A transaction may appear as completed but your account is not charged.
Subscription Mistakes: Incorrect subscription plans or recurring charges.
Steps to Request a Refund
Identify the Error: Review your order confirmation, payment receipts, and subscription details.
Contact Support: Email support@landom.store with:
Order number(s)
Description of the error
Any supporting screenshots or receipts
Review Process: Our team verifies the billing error and confirms eligibility for a refund.
Refund Issuance: If approved, the refund is processed to the original payment method, usually within 3–5 business days.
Important Notes
Timely reporting ensures faster resolution. Contact support as soon as you notice the billing issue.
Refunds are only processed for verified billing errors.
Keep all documentation for reference in case additional verification is needed.
Support Contact
For any billing questions or to request a refund for an error, contact support@landom.store
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