At Landom.store, customer satisfaction is important, but due to the digital nature of our products, refunds are limited. This guide explains when you are eligible for a refund and how the process works.
General Rule
All sales of digital products are final.
Once a product is purchased and delivered, refunds are only granted in specific cases outlined below.
Eligible Refund Cases
You may request a full refund under these circumstances:
Download Issues: Unable to download the product due to technical errors on our website.
Corrupted or Defective Files: The file is damaged, incomplete, or unusable, and we cannot provide a corrected version.
Non-Delivery: You did not receive the download link or access to the product after completing payment.
Non-Eligible Cases
Refunds are not granted for:
Change of mind after purchase.
Accidental or mistaken purchases.
Failure to meet system or software requirements.
Lack of knowledge on how to use the product.
Requests made more than 7 days after purchase.
Refund Request Process
Contact support@landom.store within 7 days of purchase.
Provide proof of purchase (order number, email used at checkout).
Describe the issue and attach screenshots if necessary.
Our team will review your request and respond within 5 business days.
Technical Support First
Before issuing a refund, we may attempt to resolve the issue by providing a replacement copy or step-by-step technical assistance.
Refunds are issued only if the problem cannot be solved.
Final Notes
Always ensure that your system meets product requirements before purchase.
Refunds for eligible cases are processed to the original payment method.
For any questions, contact support@landom.store
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