At Landom.store, we aim to process all eligible refund requests efficiently while ensuring the issue is properly resolved. This guide explains the expected timeline for refunds.
Review and Verification
Once you submit a refund request to support@landom.store, our team reviews your case within 5 business days.
During this review, we verify:
Your purchase details (order number, email used).
The nature of the issue (download problem, corrupted file, or non-delivery).
Compliance with the Refund Policy for Digital Products.
Resolution Timeline
Technical Support Attempt: We may first attempt to fix the issue by resending files or providing troubleshooting assistance.
Refund Approval: If the problem cannot be resolved, your refund will be approved.
Refund Processing: Approved refunds are processed to the original payment method within 3–5 business days, depending on your payment provider.
Factors Affecting Processing Time
Bank processing times may vary by country and financial institution.
Weekends or public holidays can slightly delay the refund.
Accurate information in your refund request (order number, email, issue description) ensures faster processing.
Important Notes
Refunds for change-of-mind or accidental purchases are not eligible.
Always keep your order confirmation email for reference.
For any questions about the refund status, contact support@landom.store
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